Frequently asked questions:
If your question is not answered on this page, contact us now!
When do I call Touristdoc?
You can call us if you want to visit our clinic or if you want a doctor to come to your home, hotel room or Airbnb. If there’s not a life-threatening situation a general practitioner will normally be the first doctor to call in France.
If there is a life-threatening situation call 112!
How do I Pay for Touristdoc?
Payments are always made through our website. For payments by credit card an additional fee per transaction applies. All major credit card companies are accepted.
Does my insurance company cover the costs of Touristdoc?
We provide a detailed invoice for reimbursement. In most cases your insurance company will reimburse these costs. Some affiliated insurance companies will provide a GOP (guarantee of payment). In those cases Touristdoc will send the invoice directly to your insurance company, so you won’t have to pay at time of service.
Please ask your health or travel insurance to contact us for such an arrangement.
I forgot my medication at home or ran out of medication while traveling. What do I do?
If you need a renewal on your existing prescriptions, we can provide a new one.
Our doctors are not allowed to prescribe new medications or renewed controlled drugs without a consultation.